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Payment Policy

Thank you for shopping with Furnihouse. This Payment Policy explains how payments are processed on our store.

Accepted payment methods

We accept the payment methods enabled at checkout, which may include major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay where available. Available options may vary by device and location.

Currency & GST

All prices are displayed in Australian dollars (AUD) and include 10% GST. A tax invoice from KUGO SERVICES PTY LTD (ABN 50 626 679 203) is included with your order confirmation.

When you are charged

Payment is taken in full at the time you place your order, unless a different arrangement is clearly stated at checkout. Once payment is successfully authorised, you will receive an order confirmation email.

Failed or declined payments

If a payment is declined or fails to process, your order will not be completed. Please check your card or payment account details, or try another payment method. If the issue continues, contact your bank or payment provider, or email us at support@furnihouse.com.au.

Security

Payments are processed securely through Shopify and our payment partners. Furnihouse does not store your full card details on our servers.

Refunds

Approved refunds are returned to your original payment method. Processing times depend on your bank or payment provider. For eligibility and timelines, see our Refund Policy.