Frequently asked questions

Add the piece to your cart, enter your delivery address at checkout, and pay securely. You'll receive an order confirmation by email straight away, and a separate dispatch notification once your order is on its way.

Email support@furnihouse.com.au with your order number as soon as possible. If your order hasn't been dispatched yet, we'll do our best to change or cancel it. Once an order has shipped, it's handled under our Refund Policy.

Yes. All prices are in Australian dollars (AUD) and include 10% GST. A tax invoice (KUGO SERVICES PTY LTD, ABN 50 626 679 203) is included with your order confirmation.

Yes — we ship Australia-wide. Enter your delivery address at checkout to see the shipping options and price for your order.

Orders are processed within 1–2 business days (excluding weekends and public holidays). After dispatch, standard delivery typically takes 2–8 business days and express 1–4 business days, depending on your destination. Made-to-order pieces have a lead time noted on the product page.

Yes. Free pickup is available from 19 Berry St, Clyde, NSW 2142. Orders placed before 5 pm are usually ready the next business day, and we'll email you once your order is ready to collect. Pickup hours: Monday–Friday, 9:30 am–5:00 pm.

Shipping fees are based on total parcel weight at checkout.

Standard Shipping: $8 (0–9.99 kg), $15 (10–19.99 kg), $25 (20–29.99 kg), $35 (30 kg and over).

Express Shipping: $15 (0–9.99 kg), $30 (10–19.99 kg). Express is not available for orders weighing 20 kg or more — these orders ship via Standard Shipping only.

See our Shipping Policy for full details.

You have 30 days from the date you receive your order to request a return. Items must be unused, in original condition with any tags attached, and in the original packaging. Final sale items, clearance products, and gift cards can't be returned. Please email support@furnihouse.com.au before sending anything back — see our Refund Policy for full details.

Once your return reaches us and passes inspection, your refund is processed back to your original payment method within 10 business days of approval.

Yes. The quickest way is to return the original item for a refund and place a new order for the item you'd like. Contact us first at support@furnihouse.com.au and we'll guide you through it.